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    Ticket Refund Policy

    Draft — last updated June 17, 2026

    This is a draft refund policy for the testing phase. The administrative fee and terms below may change; counsel will finalize this page.

    This policy explains when and how you can get a refund for tickets bought through Caged Ape Fight Club, and the administrative fee that applies. By purchasing a ticket you agree to these terms.

    When refunds are available

    You may request a refund for a valid, unused ticket up until the event begins, unless the listing states the ticket is non-refundable. Tickets that have already been scanned in (used) are not refundable. Complimentary (comped) tickets carry no payment and are not refundable.

    Administrative fee

    An administrative fee — an industry-standard percentage of the ticket price — is deducted from each refund. It covers non-recoverable payment-processing costs and the cost of handling the refund. The exact percentage in effect is shown at checkout and available on request. Your refund equals the ticket price minus this fee.

    Full refunds (no fee)

    We refund the full ticket price, with no administrative fee, when an event is cancelled, materially rescheduled, or at our discretion (for example, a duplicate charge or a service error). Our team may waive the fee on a case-by-case basis.

    How to request a refund

    Contact us at billing@cagedapefightclub.com with your order email and the event name. Approved refunds are returned to your original payment method via Stripe.

    Processing time

    Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take several business days to appear. Payment processors do not return their original processing fee on a refund.

    Cancelled or rescheduled events

    If an event is cancelled, ticket holders are refunded in full (no fee). If an event is rescheduled, your ticket stays valid for the new date; if you cannot attend, contact us for a refund in line with this policy.

    Non-refundable tickets

    Some ticket types may be marked non-refundable at the time of sale. Where a ticket is sold as non-refundable, that is disclosed before purchase and no refund is available except where the event is cancelled or as required by law.

    Changes to this policy

    We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law.

    Contact

    Questions about a refund? Reach us at billing@cagedapefightclub.com · Terms of Service